When you are setting up Agent Scripts for either the Customer Service Workspace or Omni-Channel Engagement, you may experience an error that prevents you from creating the script itself. This error will say ‘Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization’s Microsoft Dynamics 365 administrator’.

The challenge is the notification, details and ONLY the error log will tell you how to resolve this.

You can easily resolve this bug by simply adding the ‘prefix’ on the ‘Unique Name’ field. By adding this prefix it allows you to save the script and start building your script steps to use in the productivity pane.

This can also be seen in a few other places in the Customer Service apps, including when you are making new ‘App Profiles’. However there is a tooltip in these circumstances that prompt you to complete the prefix, in others, not so much.