Sometimes the conversation window can get in the way – this post covers how to get more real estate within the main screen in Omni Channel Engagement.

Sometimes there may be a need to get more screen space whilst in the conversation. You may want to do some searching with more space. These are great times to use the ‘Minimize’ feature.

Use the ‘Minimize’ button – which is the same as any browser minimize button to make the chat pane small within a conversation entity, as shown in the screenshots above and below. The chat window pops out of the main window giving much more space for the user to work with. To maximise it again, just use the same maximise icon on all browsers – the square, to make this bigger and so it becomes docked inside the conversation tab again.

This is a great way to get more screen space within Omni Channel Engagement. Any questions please leave them in the comments!